N.B. This service is for postcodes beginning with TR25, TR21, IM, HS, KW and ZE

Special requirements

If you do require special shipping options, get in touch with us before you buy and we might be able to sort out alternative arrangements.

Returns

What to do with faulty/incorrect items

Of course our team take every care to get your shiny new kit to you in top condition, but there may be a reason you need to return something. If an item is faulty, you’re less than absolutely delighted with it, or you’ve just had a change of heart, these are your options:

Returning faulty goods

Within 14 days

We have a policy in place covering any item which might turn up faulty (or ‘Dead on Arrival’) within a fortnight. If your item is confirmed as faulty within this time, we’ll happily swap it or foot the bill for a refund. In some instances we may offer put you in touch with the manufacturer but only when this is the quickest route to getting you a replacement.

After 14 days

If your item turns out to be faulty after this 14 day ‘DOA’ period, our courier will collect it and return it to us for free, where we’ll run a thorough diagnosis and arrange for a repair. If it's an Apple item, we can repair it ourselves. For some other items, we may refer you directly to the manufacturer - but only when we know they can also offer Insanely Great service.

Returning non-faulty goods

The return of goods in full working order for refund or credit is at our discretion within one month of the invoice date (your rights under the Consumer Credit Act will be taken into account). The item(s) must be as new and in the original packaging, and a re-stocking fee of 10-50%, depending on the condition of the returned items, is applicable. (This isn’t us penny-pinching - the re-stocking fee is to help cover the administration costs of taking the item(s) back and returning them to our warehouse, and to cover us repricing it as ex-demo stock.)

Returning sealed software

Returning any software, even if it’s sealed in its original box, is at our discretion and will depend entirely on the individual manufacturer's policy. For example, some software will automatically allocate a non-returnable licence to the end user (you) based on the purchase information, even if it is a boxed product. However, if the product is still a current part of our on-hand stock, and we’re able to confirm from the relevant manufacturer or supplier that they’re happy that licence hasn’t been allocated, we will try to take back any software that is still sealed within 7 days of purchase.

Returning ESD software

ESD (Electronic Software Delivery) is where you’re supplied with a licence and a web link in order to download the software you have ordered. As there’s no physical packaging, the licence is provided directly to you so has to be treated in the same way as an unsealed box. Unfortunately, we’re unable to take this back so please do double-check you are buying the right item! Give the Sales team a bell if you need any help.

Ts & Cs

The boring legal stuff

We’ll deliver your goods during normal business hours (7:30am-6:00pm) to the address you gave us when you placed your order. Unless we’ve agreed otherwise in writing, the delivery times given by us are a best estimate - if circumstances beyond our control conspire against us (adverse weather, traffic etc), we can’t be held responsible for any loss or damage you may incur as a result. Any instances where you might be unable to pay your debts - winding-up, receivership, administration, creditor arrangement, bankruptcy - or you commit a material breach of the Contract, will mean we may immediately terminate the Contract, suspend or cancel further delivery and/or recover any unpaid items. See our full list of terms and conditions here or for consumer information, click here