Delivery & Returns


 

 

The delivery room - our shipping options explained

Introduction Arrow

As soon as you’ve clicked the ‘Buy’ button, our delivery team get to work, striving to get your kit out to you quickly and securely. We currently ship to the UK, Ireland and the Channel Islands – our pricing structure is below. Please note, all delivery charges are inclusive of VAT (excluding Channel Islands)

Delivery Options

 

Next working day delivery services are available on orders placed before 4pm (subject to stock availability). Non-timed deliveries should be delivered between the hours of 9am and 6pm. Orders placed after 4pm on Fridays and on weekends will be processed as normal the following Monday. Orders placed on bank holidays will be processed the next working day.

UK Mainland
Standard (2-3 working days) Free!
Next working day £5.99
Pre 12:00pm (next working day) £8.00
Pre 10:30am (next working day) £10.00
UK Saturday Delivery £9.99


UK Offshore *
UK Offshore (2-3 working days) £23.99


Digital Download
Download - Free delivery Free!
Northern Ireland
Northern Ireland (next working day) £11.00


Eire Delivery
Eire (2-3 working days) £12.00


Channel Islands
Channel Islands (2-3 working days) £19.99

bullet pointN.B. This service is for postcodes beginning with TR25, TR21, IM, HS, KW and ZE


Special requirements

If you do require special shipping options, get in touch with us before you buy and we might be able to sort out alternative arrangements.



Returns

What to do with faulty/incorrect items

Of course our team take every care to get your shiny new kit to you in top condition, but there may be a reason you need to return something. If an item is faulty, you’re less than absolutely delighted with it, or you’ve just had a change of heart, these are your options:



Returning faulty goods

We have a policy in place covering any item which might turn up faulty (or ‘Dead on Arrival’) within a fortnight. If your item is confirmed as faulty within this time, we’ll happily swap it or foot the bill for a refund, and we'll cover the cost of getting it back to us and also the delivery costs for the replacement items if required.In some instances we may offer to put you in touch with the manufacturer, but only when this is the quickest route to getting you a replacement. We will cover the cost of the consumer sending the goods to the manufacturer. For faults that develop outside of the 14 day DOA period, we will where possible facilitate the return and repair in line with the terms of the manufacturers warranty. The collection and delivery charges will be covered by Jigsaw24 and the cost of the repair will be covered under the warranty unless signs of damage or misuse are apparent on inspection. Again,  in some instances we may offer to put you in touch with the manufacturer, but only when this is the quickest route to getting you a repair. Your statutory rights are not affected.



Returning non-faulty goods

You have a right to cancel your contract within 14 days from the day you receive your new kit. We offer an exchange or refund for the return of goods returned to us in full working order. If you wish to cancel your order, please make sure you let us know within 14 days from the day you receive your kit. You then have another 14 days to return it to us. Where there is nothing faulty with the items you ordered, you will need to cover the cost of returning it to us and you will also not be refunded for the original delivery costs. Any requests for refund or credit made outside the 14 day window is entirely at our discretion. The item(s) returned must be as new and in the original packaging, and a re-stocking fee of 10-50%, depending on the condition of the returned items, is applicable. (This isn’t us penny-pinching - the re-stocking fee is to help cover the administration costs of taking the item(s) back and returning them to our warehouse, and to cover us repricing it as graded stock.) Your statutory rights are not affected.



Returning sealed software

Returning any software, even if it’s sealed in its original box, is at our discretion and will depend entirely on the individual manufacturer's policy. For example, some software will automatically allocate a non-returnable licence to the end user (you) based on the purchase information, even if it is a boxed product. However, if the product is still a current part of our on-hand stock, and we’re able to confirm from the relevant manufacturer or supplier that they’re happy that licence hasn’t been allocated, we will try to take back any software that is still sealed within 7 days of purchase.


Returning ESD software

ESD (Electronic Software Delivery) is where you’re supplied with a licence and a web link in order to download the software you have ordered. As there’s no physical packaging, the licence is provided directly to you so has to be treated in the same way as an unsealed box. Unfortunately, we’re unable to take this back so please do double-check you are buying the right item! Give the Sales team a bell if you need any help.



Ts & Cs

The boring legal stuff

We’ll deliver your goods during normal business hours (7:30am-6:00pm) to the address you gave us when you placed your order. Unless we’ve agreed otherwise in writing, the delivery times given by us are a best estimate - if circumstances beyond our control conspire against us (adverse weather, traffic etc), we can’t be held responsible for any loss or damage you may incur as a result. Any instances where you might be unable to pay your debts - winding-up, receivership, administration, creditor arrangement, bankruptcy - or you commit a material breach of the Contract, will mean we may immediately terminate the Contract, suspend or cancel further delivery and/or recover any unpaid items. See our full list of terms and conditions here or for consumer information, click here



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