Delivery & Returns


The delivery room - our shipping options explained

Introduction Arrow

As soon as you’ve clicked the ‘Buy’ button, our delivery team get to work, striving to get your kit out to you quickly and securely. We currently ship to the UK, Ireland and the Channel Islands – our pricing structure is below. Please note, all delivery charges are inclusive of VAT (excluding Channel Islands)

Our Easter opening hours Arrow

We’ve all done it. You’re chomping down on an Easter egg when you suddenly realise that – oh no! – you completely forgot to order that PCIe card you’re going to need on Tuesday. Here’s when you can reach us.


Our opening hours:


Thursday 17th April - 9.00am to 5.30pm.
Saturday deliveries available, but all orders after 4.00pm will be processed on Tuesday 22nd April.


Good Friday 18th April - Closed.
Orders will be processed on Tuesday 22nd April.


Saturday 19th April - Closed.
Orders requesting Saturday delivery that were placed before 4.00pm on 17th April will be delivered,
but we won’t be able to process new orders.


Easter Sunday 20th April - Closed.
Mmmm, chocolate.


Easter Monday 21st April - Closed.
We’ve got a sugar headache.


Tuesday 22nd April - 9.00am to 5.30pm.
Orders placed since 4.00pm on 17th April will be processed today. Normal collection and
delivery services resume.

 

Our delivery times:

 

Next day orders placed on... Will be delivered on...
Wednesday 16th April Thursday 17th April
Thursday 17th April Tuesday 22nd April (Saturday option available at surcharge)
Friday 18th April Wednesday 23rd April
Monday 21st April Wednesday 23rd April
Tuesday 22nd April Wednesday 23rd April

 

 


UK Mainland
Standard (2-3 working days) Free!
Next working day £5.99
Pre 12:00pm (next working day) £11.99
Pre 10:00am (next working day) £15.59
UK Saturday Delivery £20.00


UK Offshore *
UK Offshore (2-3 working days) £23.99


Digital Download
Download - Free delivery Free!
Northern Ireland
Northern Ireland (next working day) £23.99


Eire Delivery
Eire (2-3 working days) £23.99


Channel Islands
Channel Islands (2-3 working days) £19.99


bullet pointN.B. This service is for postcodes beginning with TR25, TR21, IM, HS, KW and ZE



Special requirements

If you do require special shipping options, get in touch with us before you buy and we might be able to sort out alternative arrangements.



Returns

What to do with faulty/incorrect items

Of course our team take every care to get your shiny new kit to you in top condition, but there may be a reason you need to return something. If an item is faulty, you’re less than absolutely delighted with it, or you’ve just had a change of heart, these are your options:



Returning faulty goods

Within 14 days

We have a policy in place covering any item which might turn up faulty (or ‘Dead on Arrival’) within a fortnight. If your item is confirmed as faulty within this time, we’ll happily swap it or foot the bill for a refund. In some instances we may offer to put you in touch with the manufacturer, but only when this is the quickest route to getting you a replacement.


After 14 days

If your item turns out to be faulty after this 14 day ‘DOA’ period, our courier will collect it and return it to us for free, where we’ll run a thorough diagnosis and arrange for a repair. If it's an Apple item, we can repair it ourselves. For some other items, we may refer you directly to the manufacturer - but only when we know they can also offer Insanely Great service.



Returning non-faulty goods

The return of goods in full working order for refund or credit is at our discretion within one month of the invoice date (your rights under the Consumer Credit Act will be taken into account). The item(s) must be as new and in the original packaging, and a re-stocking fee of 10-50%, depending on the condition of the returned items, is applicable. (This isn’t us penny-pinching - the re-stocking fee is to help cover the administration costs of taking the item(s) back and returning them to our warehouse, and to cover us repricing it as ex-demo stock.)



Returning sealed software

Returning any software, even if it’s sealed in its original box, is at our discretion and will depend entirely on the individual manufacturer's policy. For example, some software will automatically allocate a non-returnable licence to the end user (you) based on the purchase information, even if it is a boxed product. However, if the product is still a current part of our on-hand stock, and we’re able to confirm from the relevant manufacturer or supplier that they’re happy that licence hasn’t been allocated, we will try to take back any software that is still sealed within 7 days of purchase.


Returning ESD software

ESD (Electronic Software Delivery) is where you’re supplied with a licence and a web link in order to download the software you have ordered. As there’s no physical packaging, the licence is provided directly to you so has to be treated in the same way as an unsealed box. Unfortunately, we’re unable to take this back so please do double-check you are buying the right item! Give the Sales team a bell if you need any help.



Ts & Cs

The boring legal stuff

We’ll deliver your goods during normal business hours (7:30am-6:00pm) to the address you gave us when you placed your order. Unless we’ve agreed otherwise in writing, the delivery times given by us are a best estimate - if circumstances beyond our control conspire against us (adverse weather, traffic etc), we can’t be held responsible for any loss or damage you may incur as a result. Any instances where you might be unable to pay your debts - winding-up, receivership, administration, creditor arrangement, bankruptcy - or you commit a material breach of the Contract, will mean we may immediately terminate the Contract, suspend or cancel further delivery and/or recover any unpaid items. See our full list of terms and conditions here or for consumer information, click here



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