As soon as you’ve clicked the ‘Buy’ button, our delivery team get to work, striving to get your kit out to you quickly and securely. We currently ship to the UK, Ireland and the Channel Islands – our pricing structure is below. Please note, all delivery charges are inclusive of VAT (excluding Channel Islands)
While Santa's workshop goes into overdrive over the Christmas period, our warehouse team take a couple of well-earned days to refuel on turkey sarnies and classic sitcom boxsets. We'll still strive to get your kit out to you quickly and securely but please check below for our seasonal opening hours and delivery schedule.
If you have any questions about ordering over the Christmas period, please give us a bell on 03332 409 212 or email DeliverySupport@Jigsaw24.com.
Tuesday 24th December – 9.00am to 12.30pm.
Wednesday 25th December – Closed.
Thursday 26th December – Closed.
Friday 27th December – 9.00am to 12.30pm.
Monday 30th December – 9.00am to 12.30pm.
Tuesday 31st December – 9.00am to 12.30pm.
Wednesday 1st January – Closed.
Thursday 2nd January – Normal hours resume (9.00am to 5.30pm).
Please note, between 24th and 31st December all orders placed after 12pm will be processed the
next working day.
|Next day orders placed on...||Will be delivered on...||Saturday service available?|
|Monday 23rd December||Tuesday 24th December||N/A|
|Tuesday 24th December||Monday 30th December||N/A|
|Wednesday 25th December|
|Thursday 26th December|
|Friday 27th December||Saturday 28th December|
|Saturday 28th December||Tuesday 31st December||N/A|
|Monday 30th December|
|Tuesday 31st December||Friday 3rd January||N/A|
|Wednesday 1st January|
|Thursday 2nd January|
|Friday 3rd January||Monday 6th January||Saturday 4th January|
|Standard (2-3 working days)||Free!|
|Next working day||£5.99|
|Pre 12:00pm (next working day)||£11.99|
|Pre 10:00am (next working day)||£15.59|
|UK Offshore *|
|UK Offshore (2-3 working days)||£23.99|
|Download - Free delivery
(confirmation may depend on individual vendors' schedules)
|Northern Ireland (next working day)||£23.99|
|Eire (2-3 working days)||£23.99|
|Channel Islands (2-3 working days)||£19.99|
N.B. This service is for postcodes beginning with TR25, TR21, IM, HS, KW and ZE
If you do require special shipping options, get in touch with us before you buy and we might be able to sort out alternative arrangements.
What to do with faulty/incorrect items
Of course our team take every care to get your shiny new kit to you in top condition, but there may be a reason you need to return something. If an item is faulty, you’re less than absolutely delighted with it, or you’ve just had a change of heart, these are your options:
Returning faulty goods
Within 14 days
We have a policy in place covering any item which might turn up faulty (or ‘Dead on Arrival’) within a fortnight. If your item is confirmed as faulty within this time, we’ll happily swap it or foot the bill for a refund. In some instances we may offer to put you in touch with the manufacturer, but only when this is the quickest route to getting you a replacement.
After 14 days
If your item turns out to be faulty after this 14 day ‘DOA’ period, our courier will collect it and return it to us for free, where we’ll run a thorough diagnosis and arrange for a repair. If it's an Apple item, we can repair it ourselves. For some other items, we may refer you directly to the manufacturer - but only when we know they can also offer Insanely Great service.
Returning non-faulty goods
The return of goods in full working order for refund or credit is at our discretion within one month of the invoice date (your rights under the Consumer Credit Act will be taken into account). The item(s) must be as new and in the original packaging, and a re-stocking fee of 10-50%, depending on the condition of the returned items, is applicable. (This isn’t us penny-pinching - the re-stocking fee is to help cover the administration costs of taking the item(s) back and returning them to our warehouse, and to cover us repricing it as ex-demo stock.)
Returning sealed software
Returning any software, even if it’s sealed in its original box, is at our discretion and will depend entirely on the individual manufacturer's policy. For example, some software will automatically allocate a non-returnable licence to the end user (you) based on the purchase information, even if it is a boxed product. However, if the product is still a current part of our on-hand stock, and we’re able to confirm from the relevant manufacturer or supplier that they’re happy that licence hasn’t been allocated, we will try to take back any software that is still sealed within 7 days of purchase.
Returning ESD software
ESD (Electronic Software Delivery) is where you’re supplied with a licence and a web link in order to download the software you have ordered. As there’s no physical packaging, the licence is provided directly to you so has to be treated in the same way as an unsealed box. Unfortunately, we’re unable to take this back so please do double-check you are buying the right item! Give the Sales team a bell if you need any help.
Ts & Cs
The boring legal stuff
We’ll deliver your goods during normal business hours (7:30am-6:00pm) to the address you gave us when you placed your order. Unless we’ve agreed otherwise in writing, the delivery times given by us are a best estimate - if circumstances beyond our control conspire against us (adverse weather, traffic etc), we can’t be held responsible for any loss or damage you may incur as a result. Any instances where you might be unable to pay your debts - winding-up, receivership, administration, creditor arrangement, bankruptcy - or you commit a material breach of the Contract, will mean we may immediately terminate the Contract, suspend or cancel further delivery and/or recover any unpaid items. See our full list of terms and conditions here or for consumer information, click here